Returns & Exchanges

At ALDI Mobile, we want you to be completely satisfied with your purchase. If your device or SIM pack is faulty or doesn't meet your expectations, we offer a straightforward return process within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Log in to your ALDI Mobile account online or contact our support team to request a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Item

  Securely package the device in its original box with all included accessories, manuals, and a copy of your tax invoice.

• 3.
  Ship to Service Centre

  Affix the provided return label to your package and drop it off at any Australia Post outlet, ensuring you keep the tracking receipt.

• 4.
  Assessment and Refund

  Once our technicians verify the condition of the return, we will process your refund or replacement within 5 to 7 business days.